Fix issues that arise when using Adobe Application Manager to download and install Creative Cloud apps.
Adobe Application Managing director (AAM) is a helper application used to manage the installation of many Adobe products.
If you have a Creative Cloud membership, the Adobe Application Director volition automatically update to the Artistic Cloud desktop app, every bit long as you are running macOS 10.7 or after, or Windows seven or later. If you lot are running older operating systems, such every bit Windows XP or macOS 10.vi, you'll use the Adobe Application Manager (AAM) to manage your Creative Cloud downloads and installations.
You tin launch AAM manually from the Applications folder (macOS), or the Start > All Programs menu (Windows).
Utilize your Adobe ID to sign in to your Adobe ID account, your Creative Cloud membership, or the Adobe Awarding Manager. Your Adobe ID is usually the electronic mail address you used to create your account.
If you are having trouble signing in to your Adobe ID business relationship or Creative Deject, follow these troubleshooting steps:
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Review your programme details under My Plans.
If you do not see your Creative Cloud membership listed under My Plans, you lot may need to reset your account. Launch whatsoever Creative Cloud awarding, such as Photoshop, cull Assist > Sign Out, and confirm with your Adobe ID.So choose Help > Sign In.
If you do not yet have a Artistic Deject trial or membership, clickhere to choose a plan.
AAM is installed the first fourth dimension you download a Creative Deject app or trial from the Creative Cloud apps itemize. If the AAM'southward download and installation process does not brainstorm automatically, endeavour these troubleshooting steps.
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Manually launch AAM past double-clicking the AAM installation utility:
- Windows: AdobeApplicationManager.exe
- macOS: AdobeApplicationManager.dmg
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Follow the onscreen instructions.
Important: During the download and installation process, accept security dialogs presented, or provide administrator credentials requested.
Adobe Application Manager installs the AdobeAAMDetect plug-in to your web browser. To function properly, this plug-in requires that you restart the web browser. If you do not restart the web browser, the plug-in is non detected, prompting you to download AAM once again.
During AAM download and installation, your estimator could appear to freeze while waiting for the download process to complete. For information on the corporeality of fourth dimension required to download products, seeEstimated download times.
Upon launch, AAM verifies your Adobe ID and obtains a list of products to download. During this process, a waiting dialog appears. This process takes no more than a few minutes.
During download or installation of a Creative Deject app, your computer could appear to freeze while the process completes. The speed of your computer and Internet connection determines how long this procedure takes. For information on the corporeality of time required to download products, see Estimated download times.
If the download or install procedure really freezes, attempt these solutions in club.
You lot can cancel the download and start a new download using AAM.
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To cancel the electric current procedure, select the X side by side to the app'due south download status.
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Select Install next to the app name.
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Close AAM and then launch it again.
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Select Install side by side to the app name.
Note:
In AAM, you cannot pause and resume an app download using AAM. If you lot must finish a download or installation procedure, you must cancel and restart.
If AAM encounters an fault that prevents the installation of a Creative Cloud app, y'all may see an "Installation Failed" bulletin.
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Select the pointer to the right of "Installation Failed" message. An mistake appears.
You can change the default location for installing the apps you download.
Hither'southward how.
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Launch and sign in to Adobe Application Manager.
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Select the arrow to the right of your proper name, in the upper-left corner.
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Select the folder and navigate to your desired installation location.
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Starting time the install process.
Adobe Application Manager is required on your computer, as long equally y'all accept Creative Cloud applications installed. Adobe Application Manager performs multiple functions within all of the Creative Cloud products. Adobe Application Director is automatically removed when you uninstall all Adobe Artistic Cloud products. Upon removal of the final product, the Adobe Awarding Director is uninstalled.
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Double-click your hard bulldoze.
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Go to Applications > Utilities > Adobe Installers.
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To remove all the Adobe Creative Deject applications, run all the Adobe uninstallers.
Important: Adobe offers a Creative Deject Cleaner Tool, which removes the database entries but not the physical files associated with the installation. To remove all components, run the program uninstallers.
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Select Start > Control Panel.
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Select Programs and Features.
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Select a Creative Cloud application and select Uninstall.
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Repeat footstep iii for all Creative Deject applications.
Adobe Application Director does not currently support changing the download location. Files are downloaded to your temporary folder:
- Windows: %temp%
- macOS: /tmp
